Privacy Policy
Introduction
This privacy statement applies to RoamingExpert.com Ltd, in the UK and any of its associated or subsidiary undertakings and affiliates which control and make use of any visitor information collected via this site.
If, as a visitor to this website, you choose to submit information, you agree to the use of such data in accordance with the terms set out in this privacy statement. Please note that this site contains links to other sites, which may not be governed by this privacy statement.
If you have any questions regarding this privacy statement or do not feel that your concerns have been addressed, please direct your questions to our website administrator via enquiry@roamingexpert.com.
Information Collection
As a visitor, you do not have to submit any personal information in order to use this website. The site collects only personally identifiable information that is specifically and voluntarily provided by visitors. Such information may consist of, but is not limited to, your name, company address, email address, telephone and fax numbers.
We do not usually seek sensitive information (e.g. data relating to race or ethnic origin, religious beliefs, criminal record, physical or mental health, or sexual orientation) from visitors. We will, where necessary, obtain visitors’ explicit consent to collect and use such information.
Data is retained for no longer than is necessary for it’s purpose or purposes e.g. to respond to a submission. After this period, all data is securely destroyed – in some cases automatically after a predefined period of time.
Information Use
Any personal information is used only for limited purposes.
For example, using the information to improve our services; we may periodically send promotional emails about new services or other information which we think you may find of interest, using the information you have provided.
We will ensure that any such marketing activities comply with applicable law, and implement procedures to obtain necessary consents before sending you email containing information about RoamingExpert.com Ltd and its service offerings.
You may at any time request to unsubscribe – after which we discontinue sending you such materials.
Lawful Basis for Processing
Information is stored by RoamingExpert.com Ltd only for the legitimate interests of responding to and acting upon the task for which it was provided.
We may collect IP addresses of visitors to any RoamingExpert.com Ltd website’s for the purposes of protecting these website’s from hacking/spam attempts.
Where applicable, consent is requested before processing information further – such as periodically sending promotional emails about new services or other information which we think you may find of interest.
You retain the right to withdraw consent at any time, without cost or hindrance, through the methods stated under “Access to / Removal of Information” below.
Rights of Access, Rectification, Erasure, Restriction, Portability and Objection
We are dedicated to providing reasonable access to visitors who wish to review personal information retained, if any.
In all cases we will treat requests to access information or change information in accordance with applicable legal requirements – as set out under the General Data Protection Regulation (GDPR).
Further information: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
Data Requests
To request access/change/removal/restriction of information we may hold, please use one of the following methods of contact our Data Protection Officer:
Call: +44 (0) 3300 555777
Email: enquiry@roamingexpert.com
Postal Mail: 8 Sceptre Court, Sceptre Way, Bamber Bridge, Preston, Lancashire, PR5 6AW
Verbal: Via discussion with any member of RoamingExpert.com Ltd, in person.
A copy of the information will be provided free of charge. However, a ‘reasonable fee’ may be charged when a request is manifestly unfounded or excessive, particularly if it is repetitive. This fee is based on the administrative cost of providing the information.
Information Security
We have in place reasonable commercial standards of technology and operational security to protect all information provided by visitors from loss, misuse, alteration or destruction.
Disclosure of Information to Third Parties
Although we may provide visitors’ information to service providers that handle information on our behalf, we will usually share the information with third parties or other RoamingExpert.com Ltd entities for secondary or unrelated purposes unless otherwise disclosed at the point of collection – unless specific consent is provided to do so.
Where appropriate, personal information may be disclosed to law enforcement, regulatory or other government agencies, or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above.
Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
(i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: Z123456 their Data Protection Officer can be emailed at: dpo@sopro.io.
Cookies
To ensure that our website is well managed and to facilitate improved navigation within the site, we or our service provider(s) may use cookies (small text files stored in a user’s browser) to collect aggregate data.
We may use such devices to track information on our systems and identify categories of visitors by items such as IP address, domain, browser type and pages visited.
This information is reported to our website administrator who uses the information to analyse the number of visitors to different areas of the site and to make sure that our website is serving as a useful, effective information source.
Cookies do not collect personal information such as your name or email address. Cookies can be rejected, however, under specific circumstances, visitors may be denied access to some parts of our site if their browsers reject cookies.
To ensure that our website is well managed, we or our service provider may track information on our systems and identify categories of visitors by items such as domain, company IP address and browser type. Our internal website administrator uses this information to analyse the number of visitors to different areas of our site to make sure that our website is serving as a useful and effective information source.
Type of Cookies
Strictly Necessary Cookies – Essential for the operation of the site and to enable you to move around the site. Without these cookies certain parts of the site may not be available.
Performance Cookies – These cookies collect anonymous information about how visitors use the site. These cookies are only used to improve how the site works.
Functionality Cookies – Remember choices you make to improve your experience of visiting the site.
You may be able to block cookies by activating the settings on your browser that allows you to refuse the setting of all or some cookies. If you use your browser settings to block all cookies (to include essential cookies) you may not be able to access all or parts of the site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site and by using the site you agree that we may place these types of cookies on your machine/device.
If you do not wish to consent to cookies being placed, you must change your browser settings which can be done by accessing the following link http://windows.microsoft.com/en-GB/windows7/Cookies-frequently-asked-questions.
If you choose to do this you should not continue to access the site as the site will issue cookies as soon as you continue to use the site.
Changes to our Privacy Policy
RoamingExpert.com Ltd, in the UK, reserves the right to modify or amend this privacy statement at any time and for any reason. Nothing contained herein creates or is intended to create a contract or agreement between RoamingExpert.com Ltd and any user visiting the website or providing identifying information of any kind.
Visitor Questions
If you have any questions or concerns regarding your privacy while using this website, please direct them to our website administrator via enquiry@roamingexpert.com.
